Privacy

Privacy Policy

How Amaze Floor Sanding & Polishing collects, uses and protects your personal information.

Last updated: 23 October 2026

Amaze Floors Pty Ltd (ABN 36 606 564 836), trading as Amaze Floor Sanding & Polishing (“Amaze Floors”, “we”, “us” or “our”), respects your privacy. This policy explains what personal information we collect, how we use and protect it, and how you can contact us about it. We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What personal information we collect

We only collect the information we need to respond to you and to quote for and carry out our work. This may include:

  • your name, email address and phone number
  • your suburb and, if you choose to give it, the address of the property where the work will be done
  • details about your floors and project, such as floor area, timber type, rooms, condition, finish preferences and timing
  • anything else you choose to tell us in a form, email, phone call or message
  • details needed to invoice you and receive payment for completed work

We do not ask for sensitive information (such as health information) and we ask that you don’t send it to us.

How we collect it

We collect personal information directly from you when you:

  • fill in the quote request or enquiry form on this website
  • call, text or email us, or message us on social media
  • meet us for an onsite inspection or while we are working at your property

If a builder, interior designer, real estate agent or property manager refers you to us, they may pass on your contact details so we can get in touch about your job.

Why we collect it and how we use it

We use your personal information to:

  • respond to your enquiry and prepare your quote
  • arrange onsite inspections and schedule the work
  • carry out the work and give you aftercare advice
  • invoice you and keep business records
  • follow up on your experience with us, for example to ask for a review
  • improve our services and this website
  • meet our legal obligations

We will not sell or rent your personal information to anyone. We will only send you marketing emails if you have agreed to receive them, and you can opt out at any time.

Who we share it with

We only share your personal information when it is needed to do the job or run our business, for example with:

  • the team members and trusted contractors who carry out or help with your job
  • service providers that support our business, such as our website host and developer, email and IT providers, and our accountant or bookkeeper
  • government agencies or others, when the law requires or allows it

These providers may only use your information to provide their services to us.

Website, cookies and analytics

Like most websites, this site uses cookies and similar technologies. They help the site work properly, protect our forms from spam, and show us how visitors use the site so we can improve it.

  • Website analytics: we use Google Analytics to understand how people find and use our website, such as which pages are visited and how long people stay. This information is collected in a form that does not identify you personally.
  • Spam protection: our forms may use Google reCAPTCHA, which checks that a person, not a bot, is filling in the form. Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
  • Social media and advertising: we may use tools such as the Meta (Facebook) Pixel to measure the results of our advertising and to show our ads to people who have visited our website.

You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with the Google Analytics opt-out browser add-on. Some parts of the website may not work as well if cookies are turned off.

Information stored overseas

Some of the service providers we use, such as Google and Meta, may store or process information on servers outside Australia, including in the United States. We use reputable providers and take reasonable steps to make sure your information is handled securely.

Automated decisions

We do not use computer programs to make decisions about you that significantly affect your rights or interests. Every quote and booking is handled by our team.

How we protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, change or disclosure. Our website uses a secure (SSL) connection, access to our records is limited to people who need it, and we use password-protected systems. When we no longer need your information for any purpose, including our legal and tax record-keeping obligations, we take reasonable steps to delete or de-identify it.

Accessing or correcting your information

You can ask us for a copy of the personal information we hold about you, or ask us to correct it if it is wrong, out of date or incomplete. Just contact us using the details below. We will respond within a reasonable time, usually within 30 days. We may need to confirm your identity first.

Questions and complaints

If you have a question about this policy or a concern about how we have handled your personal information, please contact us first and we will do our best to sort it out:

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.